GEORGE SOUGIOULTZIS

I have used Zonne for multiple permits for projects on my home and have been extremely helpful and provide great customer service. They ensured I was meeting all my obligations as an owner builder and always put me on the right path when out of scope on their behalf. There are always complexities when requiring a permit and usually a result of council requirements. With Zonne’s help I was confident I was doing everything by the letter of the law as to not have any issues later down the track.

Made contact with Zonne little over 3 weeks ago seeking help with a building notice, forwarded all the information they requested, chased them for 3 days after sending the information only to get the handball each time. 3 weeks later received an email asking if I still need their assistance I replied yes I still need it. 4 days on nothing heard, Poor customer service, and if it's time critical I would look somewhere else. Update: Shortly after posting this review I had a phone call from Zonne who were concerned about my issue and were happy to assist after having a small chat. They fully informed me of the process and what's involved as I haven't had to do a building permit before so it was great to understand the process and what's involved. Just a little more communication would be better for those who don't know the process but overall pleased with their service and advice.

Jason, George, Sharon, and Christina are top notch in providing excellent customer service. We engaged Zonne Building Surveyors for our home building permit and despite the pandemic impact, they were super timely in completing the required work. They are super professional, prompt, and clear in communication. While they are strict about the compliance and supporting documentation, once the required documentation was provided they progressed the work quickly. Highly recommended!!

Zonne was extremely helpful in steering me through the process of the planning required for my project. Staff were prompt in replying to emails and phoning me, and the inspections were easy to organise with them. I highly recommend using their service to save you the hassle of doing it yourself with your local council.