TOTAL POOL & SPA SERVICE PTY LIMITED

Poolsmart true blue - headed by Oliver De Guía Ross installed a new naked pool system, new high efficiency pump, new glass media filter and replaced a worn out solar heater with a 19kW heat pump on our 40 year old pool. Oliver was very prompt in responding to my initial query. He knows his stuff and gave good advice about the priorities for renovating the old pool. Once agreed, the new equipment was installed the next day. There was a couple of small issues with the installation (some damaged equipment and secure footings for heat pump) and an overcharge error on the final invoicing. However, when brought to Oliver’s attention, he responded very promptly replacing the damaged part, remaking the footing and reissuing the correct invoice - no arguments, no problems. The water quality in the pool has never looked better and so far the system is looking after itself and saving me a heap of worries. Probably the best investment in the pool I have made. Oliver is young bloke who has been in the industry a good while but running his own show for only a few years. In this regard, he is perhaps still learning the ropes a bit. He possibly spreads himself a bit thin a times across sales, maintenance, tradies and subcontractors, admin and customer service. However, I am very happy with the outcome of the job and would definitely use him again.